The questions people typically ask
Mostly some version of the same one: you must be an EHR, and we already have an EHR.
Do you replace my EHR? Do I have to leave PointClickCare?
No. Ascenix is not an EHR and does not replace one. It reads the chart you already have. We are an official PointClickCare Marketplace partner, reached through their vetting process, and Ascenix runs as an external link and app on the Marketplace, pulling from Risk Management and Progress Notes and updating live. It is read-only by default. If you would rather your team logged incidents in Ascenix instead, it posts each one back to the chart, and that is a switch you turn on.
We use MatrixCare, or something else entirely.
MatrixCare and Yardi are fully supported on the same basis. Any other EHR or EMR connects by API. If your homes are on something unusual it is a conversation rather than a blocker.
Is this one more place my nurses have to chart?
No, and this is the part worth being clear about. Unit staff and frontline nurses do nothing differently. They carry on in the EHR exactly as they do today, and Ascenix works on the backend to pull and analyse what they wrote. Resident demographics, name, date of birth and room come across automatically, so nobody retypes them and nobody misspells them.
We already have fall-detection wearables and sensors. Do we need this too?
They do different jobs. A wearable tells you a fall happened. Ascenix reads what your team documented afterwards, works out why it keeps happening, and flags the records that fall short of your own post-incident policy while there is still time to close them. Detection tells you about one fall. This is about the pattern across all of them, and the paperwork a surveyor will read.
Does the AI send resident information to ChatGPT, Gemini or Copilot?
No. Resident information is anonymised before analysis, and the models are open-weight and run on Ascenix's own servers, so data never crosses borders to a public API. Data is stored locally, in Toronto for Canadian clients, and the platform is compliant with HIPAA, PHIPA and PIPEDA.
What does my IT team have to do?
Nothing. Connecting to your EHR, wiring in your policy thresholds and building your custom columns all happen on the Ascenix side before a pilot starts. There is nothing to install and nothing to run.
Which incident types does it cover?
Falls, behaviours, hydration, and skin and wounds, captured once and read together, so a hydration dip is read against the falls around it rather than in a separate report. Compliance is measured against your home's own policy, not a generic standard.
Ascenix reads the chart you already have. Your teams carry on in it exactly as they do today.
Still have a question?
Ask it on a demo, on your own homes and your own policy.